Common Area Maintenance (CAM) refers to the maintenance, management, and smooth functioning of all shared areas and essential services within the society/project. It ensures that the infrastructure, utilities, and common facilities are kept safe, clean, and fully operational for the benefit and convenience of all residents. CAM covers mainly the maintenance of shared facilities such as Housekeeping, Security, Electro-Mechanical Services, Landscaping, Manpower (Technical & Soft Services), and Asset Management to ensure a clean, safe, and well-maintained community.
Maintenance charges become due and payable at the end of every calendar month. However, the bill is raised either monthly or quarterly, depending on the billing cycle applicable to your unit.
Residents can track consumption through BPMS App → Utilities → Consumption. If online metering is enabled, usage can also be monitored through designated metering apps.
The move-in process requires submission of a request along with the necessary documents for prior approval before shifting. Please contact the Estate Office for further assistance.
In a gated community, visitor management is facilitated through the Mygate App, where residents can pre-approve visitors who receive a QR-based entry pass for secure access.
Additional parking may be allotted subject to availability and management approval. Residents should contact the Estate Office to request extra parking.
You can track the status of your service requests registered through the MyGate App by navigating to the Helpdesk section to view complaints and tickets.
Invoices are shared via email at the time of billing. A hard copy is provided after billing. Upon request, invoices can also be shared via email or provided as a hard copy during a resident visit.
As per the customer request received through registered email or walk-in, the request will be processed accordingly. You are required to submit all the necessary documents for further processing.
The contact details of the Estate Manager can be obtained from the Helpdesk, Tower Notice Board, or the MyGate App under the Escalation Matrix section.
In case of a medical emergency, you may either call an ambulance/doctor directly or inform the Helpdesk and Security Shift Cell team. They will provide necessary assistance and arrange ambulance support if required.
Drains and the Sewage Treatment Plant (STP) are inspected and maintained as per schedule, with monthly inspections and quarterly deep cleaning as part of preventive maintenance to ensure smooth operation and hygiene standards.
Parking in designated fire lanes is strictly prohibited as it poses a safety risk. Vehicles found parked in fire lanes may be towed or penalized as per community safety regulations.
Yes, family members can be added under the "Family Profiles" section in the Mygate App, allowing them individual access using their registered mobile numbers.
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